1. A deposit payment is required to secure your dates. For arrival dates more than 6 weeks away, the booking deposit required is 20% for all properties (with the exception of Cwt Marian where 100% payment is required to confirm booking). For cancellations please refer to point 11.
2. In addition to the cost of your stay, we also require a security/damage deposit of £100. When booking direct using a card payment via our website, the damage deposit is authorised by yourself when booking with us and is retained using the payment card details provided a few days before your arrival, and released straight after your stay comes to an end (following an inspection of the property by our changeover team and providing there has been no damage caused during your stay). Guests who choose to pay via bank transfer will be charged the damage deposit in full and this will be refunded by bank transfer following the departure date.
3. Your final balance is due 6 weeks before the arrival date. We will send you a reminder email when your balance is due. If payment is not made by the due date and we are unable to make contact with you, the booking will be cancelled and will become subject to our cancellation policy, meaning that the dates will be made available on our calendar and re-advertised. The non refundable booking deposit paid will be retained.
4. Check-in time is from 4pm on your arrival date, and we require guests to vacate the property by 10am on your departure date. 5. No extra person(s) may sleep at the property in addition to the number of guests stated at the time of booking, unless requested and authorised by ourselves, and guest numbers must not exceed the maximum number stated on the property details.
6. You must keep the property clean and in good order and you will be responsible for any breakages. Any notable damage caused by guests will be charged against your damage deposit. If extra cleaning costs are incurred as the property is left excessively messy/dirty or smells of smoke inside, these costs will be charged against your damage deposit. If house rules have been broken resulting in extra costs e.g. maintenance costs, these costs will be charged against your damage deposit. As of April 2024 the Welsh Government has introduced new law regarding waste disposal and recycling for businesses so we have adjusted our House Rules rules accordingly, requiring guests to recycle during their stay. In the event of extra costs exceeding your damages/security deposit, you may still be liable.
7. We reserve the right to refuse any booking and to cancel any existing booking if the property becomes unavailable for reasons beyond our control, subject to a full refund of all monies paid. We are not under any other liability if such a cancellation occurs. For example, force majeure: through fire, flood, failure of essential utility services etc. may cause a cancellation or termination of stay. We cannot accept liability or responsibility for alterations, delay or cancellations or any other loss or damaged caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, pandemic/epidemic, acts of any government, or public authority, changes imposed by rescheduling of airlines, ferries or any event outside our control, and our liability for unexpected cancellations made by us is limited to a refund to the guest of monies paid to Anglesey Stays for accommodation or additional paid services provided by Anglesey Stays.
8. Guest Information will be made available to lead person via email and should be shared with each member of the group, and read accordingly / followed throughout your stay. We require all guests to complete an online check-in form which is sent via email 7 days prior to the arrival date. 9. If we find that a guest has committed a serious breach of our terms and conditions, or we suspect house rules are not being followed, we have the right to terminate your booking and if you are already at the property we may require you to leave.
10. Once dates of a booking have been confirmed to you in writing or by email they can not be changed without our agreement and any agreed changes may incur an administration charge.
11. CANCELLATION POLICY if your arrival date is 6 weeks or more in advance: a full refund will be given for any money paid for bookings made direct with us via this website. CANCELLATION POLICY if your arrival date is 6 weeks away or less: as a goodwill gesture we will endeavour to re-let the dates and if successful we will refund you the amount we were able to re-let these dates (either in full or partially) minus an administration fee of £50.00. Please note that with short notice it is not guaranteed that we will be able to secure a new booking for the same nightly rate that you have paid (if at all). If we are unable to get a replacement booking for your dates, the amount you have paid is non-refundable. If we are unable to re-let, the only amount eligible for refund will be the £100 damage deposit (if this has already been paid).
12. We strongly advise guests to take out holiday insurance to cover the possibility of cancellation (it is worth checking with your bank to see if you have holiday insurance included as an account benefit).
13. We welcome up to two well behaved dogs at our properties free of charge (with the exception of Cwt Marian which allows max. 1 dog for a £15 fee). An extra two dogs at our other properties (excluding Cwt Marian) may be allowed for a fee of £30 as agreed prior to booking. All dogs must be disclosed on our booking form and only the disclosed number of dogs may be brought to stay at our properties. We insist that the outside areas are checked thoroughly for dog mess at the end of your stay and if any is found by our cleaners or gardeners, the removal of it will be subject to extra cleaning and therefore may incur a charge to be taken from the damage deposit. We ask guests to keep dogs out of carpeted areas such as bedrooms, and off soft furnishings. We ask guests not to leave dogs alone at the property for any length of time.
14. Access for any repairs or emergency works must be permitted at any reasonable time during your stay if required. We require guests to let us know straight away if any issues do arise.
15. If we are concerned that guests are breaching our terms and conditions our Housekeeper has the right to enter and inspect the property at any time.
16. All our properties are non-smoking and non-vaping properties indoors. We expect smokers to smoke outside and dispose of ends in the bins provided. Any smell of smoke inside the property or discarded cigarette ends littering the ground outside the property will be subject to extra cleaning and therefore may incur a charge to be taken from the damage deposit.
17. Unlimited internet access is provided free of charge. Whilst every effort is made to ensure quality and continuity of service, we cannot be held responsible for disconnection or temporary interruption to service quality (for example due to Openreach maintenance/service, external line damage or any other Matters Beyond Our Reasonable Control).
18. Bed linen and towels for each guest are included in the properties. Please bring your own beach towels, as we do not permit towels or linens to be taken from the property. We reserve the right to partially or fully withhold damage deposit money for items found to be missing or excessively damaged during changeover such as towels or bedlinen.
19. We provide 1 travel cot per property (with the exception of Cwt Marian which is adults only) and the cot can be set up in advance of arrival upon request, however we do not provide bedding for the travel cot. We also provide 1 high chair per property (excluding Cwt Marian). Ty Efail Cottage also has a baby bath provided (the items mentioned here must only be used with adult supervision).
20. We regret that we cannot accept responsibility for any personal items left behind in our properties. We will make every effort to locate anything you think you have left behind and return it to you. In this instance, we ask you to pay the costs of return postage in advance. Any personal items left behind after your stay will be disposed of after 28 days.
21. The keys to the property are your responsibility during your stay and any costs incurred through loss, damage, loss of access to the property as a result of lost keys or keys not being left in the key safe as advised will be charged to you in full. We strongly recommend during your stay, that keys are left in the key safe at all times when not being used.
22. We actively strive to maintain a good relationship with our neighbours and we ask you to respect our neighbour’s rights to peace and quiet. Please ensure noise is kept to a minimum when using the outdoor areas, particularly later of an evening. We strictly do NOT allow fireworks or excessively loud music at any of our properties and if a neighbour contacts us with a noise complaint we will act accordingly with our policy on house rules being broken (see point 9).
23. Paying the reservation deposit and / or completing the booking constitutes an acceptance of our Terms and Conditions. Please note that we do not hold payment details and your card details are not visible to us apart from the last 4 digits. The payment information that you enter when booking is processed by Stripe which is an online payment processing platform we have integrated into our website. It is a safe and efficient way of processing funds via card, and we are also GDPR compliant when handling any other personal information of our guests such as your contact details.
24. We reserve the right to impose additional security/damage deposit at our own discretion.
25. COVID-19 Cancellation Policy: If a new government lockdown is announced and your booked dates fall within the lockdown period we will give a full, no quibble refund of any money paid regardless of whether it is a local lockdown (i.e. affecting our area or yours), or full UK lockdown. However, if you are unable to travel due to isolation due to a positive test result or track & trace, this is subject to our usual cancellation policy (see section 7). Many travel insurance providers now offer Covid-Cover so we strongly advise our guests to book travel insurance as soon as you have paid your deposit to secure your dates. Please note our COVID-19 Cancellation policy covers COVID-19 only as this is now a known virus. Point 25 does not cover any other epidemic or pandemic which may arise. T&Cs Updated: May 2024
